UserLeap

UserLeap is a microsurvey platform that continuously identifies opportunities to build better experiences. Gain clarity into customer needs and grow faster.

This destination is maintained by UserLeap. For any issues with the destination, contact the UserLeap support team.

Getting Started

1. From the Destinations catalog page in the Segment App, click Add Destination.
2. Search for “UserLeap” in the Destinations Catalog, and select the UserLeap destination.
3. Choose which Source should send data to the UserLeap destination.
4. Go to the UserLeap dashboard, find and copy the API key.
5. Enter the UserLeap API Key that you copied in the UserLeap destination settings in Segment.

Note: UserLeap’s Segment integration does not support In-Product Surveys

Identify

If you aren’t familiar with the Segment Spec, take a look at the Identify method documentation to learn about what it does. An example call would look like:

analytics.identify('userId123', {
  firstName: 'Laura',
  lastName: 'Gibbon'
})

Use Segment’s Identify method to identify your users in UserLeap. Segment traits map to UserLeap attributes.

Important: Only Identify calls can create new users in UserLeap.

Track

If you aren’t familiar with the Segment Spec, take a look at the Track method documentation to learn about what it does. An example call would look like:

analytics.track('Button Clicked');

Use Track calls to track events and use them as filtering criteria for your Surveys.

Create Triggered Events in your UserLeap Events dashboard and map them to your Segment Track event names before you start sending Segment data to UserLeap.

Page

If you aren’t familiar with the Segment Spec, take a look at the Page method documentation to learn about what it does. An example call would look like:

analytics.page()

Segment sends Page calls to UserLeap as a pageview which you can use as filtering criteria for your surveys.

Add Page URLs in your UserLeap Events dashboard and map them to your Segment Page call’s properties.url field before you start sending Segment data to UserLeap.

Alias

If you aren’t familiar with the Segment Spec, take a look at the Alias method documentation to learn about what it does. An example call would look like:

analytics.alias('newUserId');

Personas

You can send computed traits and audiences generated using Segment Personas to this destination as a user property. To learn more about Personas, contact us for a demo.

For user-property destinations, an identify call is sent to the destination for each user being added and removed. The property name is the snake_cased version of the audience name, with a true/false value to indicate membership. For example, when a user first completes an order in the last 30 days, Personas sends an Identify call with the property order_completed_last_30days: true. When the user no longer satisfies this condition (for example, it’s been more than 30 days since their last order), Personas sets that value to false.

When you first create an audience, Personas sends an Identify call for every user in that audience. Later audience syncs only send updates for users whose membership has changed since the last sync.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

API Key

Find your API key here https://app.userleap.com/settings/installation