UserVoice Destination

Uservoice is a customer support and feedback tool that lets your users submit feedback right from your site, and helps you manage all the incoming requests.

This document was last updated on November 8th, 2018. If you notice any gaps, out-dated information or simply want to leave some feedback to help us improve our documentation, let us know!

Getting Started

Before you start, make sure UserVoice supports the source type and connection mode you’ve chosen to implement. You can learn more about connection modes here.

1. From the Segment web app, click Catalog.
2. Search for “UserVoice” in the Catalog, select it, and choose which of your sources to connect the destination to.
3. Add your Javascript API Key (Your API Key appears in the javascript snippet URL as widget.uservoice.com/APIKEY.js.) and enable the destination in Segment.
4. Segment automatically starts sending data from the source you selected

When you enable UserVoice from the Segment web app, your changes appear in the Segment CDN in about 45 minutes, and then Analytics.js starts asynchronously loading Uservoice’s javascript onto your page.

Remember to remove UserVoice’s native snippet from your page.

Identify

If you’re not familiar with the Segment Specs, take a look to understand what the Identify method does. An example call would look like:

analytics.identify('ze8rt1u89', {
  name: 'Zaphod Kim',
  gender: 'Male',
  email: 'jane.kim@example.com',
  phone: '1-401-826-4421',
  address: {
    city: 'San Francisco',
    state: 'Ca',
    postalCode: '94107'
  }
});

When you call identify the userId and traits included in the call will be set to the current user in UserVoice. For more details on identifying users on UserVoice, check their documentation.

Group

If you’re not familiar with the Segment Specs, take a look to understand what the Group method does. An example call would look like:

analytics.group("0e8c78ea9d97a7b8185e8632", {
  name: "Initech",
  industry: "Technology",
  employees: 329,
  plan: "enterprise",
  "total billed": 830
});

When you call group the traits included in the call will be set to the current user’s Account in UserVoice. For more details on grouping users on UserVoice, check their documentation.

Alias

If you’re not familiar with the Segment Specs, take a look to understand what the Alias method does. An example call would look like:

analytics.alias("507f191e81");

For your implementation, make sure to replace “507f191e81” with your user’s previous ID.

Calling alias connects anonymous visitors to identified users.

Settings

Segment lets you change these destination settings from the Segment app without having to touch any code.

Accent Color

Accent Color

Custom Ticket Fields

This will allow you to set field value pairs for ticket custom fields (set via your admin console).

Custom Trigger Selector

If you want to have your own custom UserVoice trigger, add the CSS selector for the trigger here. It might look like: #uservoice-trigger.

Enable Screenshots

This will allow users to submit a screenshot of the current window when submitting a message with the contact form.

Enable SmartVote

Enable SmartVote

Forum ID (Classic)

Your Forum ID appears in the JavaScript code snippet as forum_id: YOUR_FORUM_ID.

Invert the Tab’s Colors (Classic)

The tabInverted setting defaults to false.

Javascript API Key

Your API Key appears in the javascript snippet URL as widget.uservoice.com/APIKEY.js. This setting is required.

Mode

The mode setting defaults to “full”.

Mode (Classic)

Select Mode

Primary Widget Color (Classic)

The primaryColor setting defaults to “#cc6d00”.

Show the UserVoice Widget on Page Load

Show the UserVoice Widget on Page Load

Tab Color (Classic)

The tabColor setting defaults to “#cc6d00”.

Tab Label (Classic)

The tabLabel setting defaults to “Feedback & Support”.

Tab Position (Classic)

The tabPosition setting defaults to “middle-right”.

Trigger Background Color

This will change the background color of the trigger. It defaults to a translucent gray.

Trigger Foreground Color

This will change the color of the text on the trigger, including the question mark.

Trigger Position

The triggerPosition setting defaults to bottom-right

Use the Classic Widget

If you want to use the classic version of the UserVoice widget make sure to enable this setting, and customize it using the any of the classic options below.

Widget Links Color (Classic)

The linkColor setting defaults to “#007dbf”.